Do nonstop talkers, silent groups or dramatic conflicts ever knock your meetings off track? These meeting situations take a toll on a group’s ability to work together and cost time and money.
This class will increase your ability to know when and how to intervene effectively in difficult situations to get your meetings back on track. This 5-hour teleclass taught by Dee Kelsey and Pam Plumb, authors of Great Meetings! Great Results, will increase your ability to know when and how to intervene effectively in difficult situations to get your meetings back on track. You will find the course to be highly interactive. Each class includes a short content presentation, discussion, demonstration, participant exercise, debrief, and discussion of application. This course if for anyone who facilitates, manages, teaches, mediates, coaches, counsels, directs any group.
After nearly 30 years of facilitation I was both surprised and pleased at the level of learning and number of new insights I gained from this excellent teleclass. The trainers modeled outstanding facilitation skills, and the format was highly interactive and very engaging. The teleclass was administered flawlessly and was customer friendly. I’d recommend this class to anyone who wants to become a better facilitator. –Mary Hoagland–
Benefits to you for participating in this Training…
1. Increase your ability to know when and how to intervene in difficult situations.
2. Get practice and coaching on your intervention skills to internalize your ability to intervene.
3. Gain confidence to manage challenges with ease so your meetings will be more productive and more fun.
4. A chance to work through the specific kinds of issues you face with the experts
5. Collaborate and learn from a community of your peers, all passionate about empowering groups.
- What is a “brush fire”?
- Why does intervention matter?
- What are our values for framing interventions?
Module 2: Know yourself and assess the situation
- Staying grounded in the face of difficult situations
- Gaining insight into your personal reactions to brush fires
- Knowing how to get and stay grounded
- Assessing the situation
- Introduction of the Great Meetings! Intervention model
- What to look for when considering an intervention
- What questions to ask to determine if an intervention is needed
Module 3: Step into the situation: interrupting
- Different ways to intervene
- Interrupting as one key tool
- Cultural and personal frames on interrupting
- The Art of interrupting
- Application of the technique to your own situations
Module 4: Step into the situation and other intervention options
- Review of Intervention model
- Examples of other interventions
- Choosing the right intervention
- Choosing the right level of intervention
- Application of the techniques to your own situations
Module 5: Help the group move on and prepare to prevent difficulties
- Moving on from the intervention
- Understanding what the group needs
- Choosing tools
- Good preparation: essential to preventing difficulties
- Parking lot issues
- Questions and answers
What’s Your Training Includes
1. MP3 Audio of the 5-hour course
2. Downloadable version of the book, Great Meetings! ($25 value)
3. 20-page workbook to serve as resources in the future ($15 value)
4. Articles and resources around using Improv in leadership and facilitation:
– Steps for negotiating conflict in a group.
– Meeting Assessment checklist: Questions to ask during the client interview.
Thank you, Pam and Dee! I have facilitated group meets for years and have taken a number of classes to enhance my facilitation skills. But your classes have been the best I have attended and what I’ve learned from you will help me be more effective in serving these groups.
— Leslie Krauz Stambaugh, Principal, RLS Associates–
Dee Kelsey. Dee has been facilitating groups since her teenage years. She turned her early interests into more formal work both as a trainer and personnel representative at Hewlett Packard and as a mediator and trainer of mediators for the city of Palo Alto, California. In addition to her work with Great Meetings! Inc, she has been principal of Dee Kelsey and Associates since 1985. She has worked nationally to provide organizational development, facilitation, process consultation, mediation, and training services to hundreds of clients ranging from small work groups to large corporations.
Pam Plumb. Pam discovered during her years as a City Councilor and Mayor of Portland that effective meeting planning and facilitation made a big difference in meeting outcomes In 1991, she created Pamela Plumb & Associates which serves a wide range of non-profit organizations, businesses and government organizations with process design, facilitation, training and organizational development. She is known internationally for her process work and training in municipal governance.
About the satisfaction guarantee
If, for any reason, you are not satisfied with this training, simply email us with a request to refund/credit your credit card in the full amount and we will do so immediately. It’s our policy to do this and we honor this in every single case.
FacilitatorU.com Membership Option. Become a Premium member of FacilitatorU and register for this teleclass at half price in addition to a host of other items and benefits. An exceptional value. Click here for details.