Would you be a more effective facilitator or leader with a more solid base of conflict resolution skills under your belt? All organizations and relationships encounter conflict. It’s what we do with it that makes all the difference in the world. Remove the fear and uncertainty in working with conflict in groups and organizations in [...]
I’ve seen a lot of great conflict resolution models and theories over the years. Many of them take a bit of cognitive capacity to grasp and especially to remember in the heat of conflict. When conflict shows up in a group, the higher mental faculties (of those in conflict and my own) aren’t often operating [...]
Interests vs. Positions One of the biggest deaf spots that block our communication and keep people from understanding each other is the distinction between interests and positions. We all know what positions are don’t we? We hear a lot about them around election time. In fact we’re told, if not directly, it’s implied that what [...]
Giving others feedback on behaviors that make us uncomfortable can be really tough. In this week’s article Transformation Through CareFrontation, we share a simple method of delivering constructive, compassionate feedback to individuals or to an entire group, to expose ineffective behavior and to explore alternatives to that behavior. Click here to read the full article.