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Groups Are Annoying

I find it ironic sometimes that while I strongly believe in the importance of facilitation and very much enjoy doing it, there are certain elements of being a member of a group that I dislike. In fact, I’m anything but a joiner. I tend to move away from any long term involvement with groups. Why […]


Is Thinking Overrated?

Most facilitators spend a good deal of time thinking through and designing processes that we hope will be effective for our customer’s unique needs. This is simply good and responsible planning. But how many times have you felt uneasy about being prepared enough, or found that you had to significantly deviate from your plan? I […]


Do You Resist Change or Being Changed?

Because of my work as a consultant, trainer and coach I deal with change and people’s reactions to it all the time. When a Client decides to work with us, they are recognizing that some sort of change is needed. After all, if they want more effective teams, better Customer Service, higher creativity, more effective […]


Queasy about Conflict?

Why are we so nervous about conflict in the groups we facilitate? It is the anger, emotion and personal attacks in conflict that make us uncomfortable and that are debilitating to groups. Conflict is a normal, natural part of human interaction and sooner or later it is part of virtually every group’s experience. When acknowledged […]


Six Remote Management Mistakes

How do you manage people you rarely see? Though the same basic management principles apply to virtual teams that work for “live” teams, we sometimes assume the attitude, “out of sight, out of mind,” when it comes to managing people at a distance. Read about some of the common pitfalls of managing virtual teams below […]


Shrink Marathon Staff Meetings

Most staff meetings are information sharing or reporting sessions. As a general rule, they are one of the most misused types of meetings and are better used to clarify information already provided. Much of the reporting typically done in information sharing meetings should be done one-on-one or in writing. Often these meetings are just for […]